RETURN POLICY
Please email us with product concerns. Include your email address and order number. Include as much detail as possible of your trouble so that we can determine how to best assist you.
It may take up to 7 business days to respond to your service request. The date of your first email establishes first contact, not our first response. However, contacting Vape Batt does not extend manufacturer warranty times. Manufacturer warranties and their time frames are beyond our control.
We cannot perform exchanges. If you have any questions about our policy or procedures, please feel free to contact us.
Used or Contaminated Products and Defective Product Claims
DO NOT RETURN A USED PRODUCT WITHOUT AUTHORIZATION
Used products are not eligible for change-of-mind returns. All defect claims need photo or video evidence specific to each product and claim. We will provide evidence requirements. Submitting evidence does not guarantee approval.
Contaminated products must not be physically returned. You must disclose if there has been any contamination before return authorization. Contamination is oral contact with any bodily fluids or liquids including concentrate residue. Or any broken heat, hygiene, or safety seals involving the product(s) or any supplied part or accessory. Removing cellophane is permissble. In rare cases, a manufacturer may need a contaminated product returned. These returns have specific packaging and shipping instructions.
Unauthorized contaminated returns will be documented and discarded without reimbursement.
Email us within 5 calendar days of delivery (the grace period) to report a suspected defect. All claims need verification through specific evidence. Verified defects within the grace period qualify for replacement, store credit, or refund. Vape Batt will confirm the approved remedy in writing. We cover return shipping for claims approved within the grace period. Used or contaminated products follow the procedures above.
The individual product manufacturers warranty dictates claims made outside our grace period. This may need products registration and handling directly with the manufacturer. Manufacturer warranty claims follow that manufacturer’s remedies.
Original-shipping credits apply to approved claims within the grace period. The credit equals the shipping amount paid for that shipment. Multi-item shipments subtract from what shipping only the unaffected items would have cost. This goes by the original order’s rates and shipping method. Credits range from $0 to the shipping amount paid. If all items in that shipment qualify, we credit the full original shipping amount. Vape Batt does not pay or reimburse shipping for claims outside our grace period. Customers are responsible for these costs unless the applicable manufacturer warranty provides otherwise.
Store credit is the only remedy for claims handled by Vape Batt outside the grace period. Replacements parts are the exception. Further actions follow the manufacturer’s warranty process. Coverage and claim requirements vary by manufacturer. All manufacturer decisions are beyond our control. Denied claims come with a general reason. They can be disputed directly with the manufacturer.
Denied claims can be returned to sender. This must be requested within 7 days of denial notice. The cost for this service is $2.00 plus the cost of shipping. Payment must be made within 7 days of invoice. Claims without response or payment within these time frames are considered abandoned. Abandoned claims are closed, product is discarded, and no reimbursement is due.
Products Received Damaged
Claims for glass must be reported within 2 days of delivery or 3 days of delivery for all other products. You must submit clear photos of the damage. Video may be required. Do not discard any product or packaging without approval from Vape Batt.
Accidents, abuse, disassembly, modification, mishandling, or normal wear and tear do not qualify. Vape Batt is not responsible for any losses or expenses caused by these misuses. Finish variations consistent with the manufacturing process are not damage.
Products Excluded from Standard Returns:
- Glass or Broken Glass
- User Modified or Customized Products
- Products with broken safety, heat, or hygiene seals (not including cellophane wrapping)
- Products exposed to any bodily fluids, foreign liquids, or concentrates
Unopened & Opened, Unused Products
Email us within 30 days of purchase. Qualifying returns receive a refund. Shipping related expenses associated with the original purchase are nonrefundable. Free shipping associated with the original purchase can be charged retroactively. This is what you would have paid for if you return brings you below the free shipping threshold. This calculation is the original order’s rates and shipping method. We will notify you if this applies and what that deduction amount will be. Customers are responsible for return shipping costs. We can provide a prepaid mailing label for the return. We will provide that cost amount and deduct it from the refund amount due. Customers sending any return must use a trackable shipping method. Vape Batt is not responsible for lost packages that are untrackable.
All returns of this type must be received back in the resalable condition. Any item with damaged packaging will incur a 50% restocking fee. Removing the outer cellophane does not trigger this fee. We are unable to process returns if a product is missing parts. We will notify customers of any missing parts (including packaging). Customers have 7 days from notice to send missing parts at their expense. Customers will be notified if we find signs of use or physical damage. Customers will have 7 days to decide if they would like ineligible returns returned to them. Products with contamination forego this option and will be immediately discarded. No reimbursement is due for products found contaminated. The cost for return service is $2.00 per item plus shipping. Return services are process once customers pay that invoice. No response or nonpayment within 7 days of any of these notices vacates the return. At this point all products will be discarded and no reimbursement will be due.
Return Authorization, Completeness, and Inspection
All physical returns need written authorization. Return authorization does not guarantee reimbursement. All return shipments must be trackable. Return must have all parts and accessories unless otherwise authorized by Vape Batt. Incomplete returns cannot be processed. We will notify customers of any missing parts (including packaging where applicable). Customers have 7 days from notice to send missing parts at their expense. Return reason does not affect this. Customers must provide us with shipment tracking information.
Do not dispose of any product, part, component, or packaging without written permission. Denied or ineligible warranty claims would need to meet other policy qualifications.
All return inspections are video recorded for accuracy and verification purposes. If inspection findings can change the return reason. Findings supersede customers claims. In this instance applicable policy provisions will determine the outcome.
Returns may take up to 2 weeks for inspection from the time we receive a complete return. We issue approved refunds or store credit after completing an inspection. Your bank determines when a card refund appears on your account.
We may update this policy for future purchases at any time, for any reason, without notice. Your order remains subject to the policy accepted when you placed it. Nothing in this policy limits rights that cannot lawfully be excluded.