Order Processing
Orders are processed Monday through Friday from 10AM to 3PM Eastern Time. We do not process on weekends, holidays (Federal and Religious), or under circumstances that would prevent us from safely preparing and shipping purchases. This includes circumstances such as inclement weather or natural disasters affecting our immediate area, protests, or state of emergency.
Most orders ship within 1 to 2 business days but may take up to 5 business days. This is apart from any estimated delivery times provided by the carrier. Packaging is discreet.
Transit Times
The carrier delivering your package will provide an estimated time in transit. This does not come from Vape Batt and we do not guarantee carrier transit estimates. Transit estimates do not include order processing times.
Address Validation
All shipping addresses go through validation. Shipping addresses that are incorrect or incomplete will experience delays. Incorrect abbreviations, missing unit numbers, spelling and grammatical errors are among the most common errors that cause delay. If your address is incorrect, please email the correct address as soon as possible. We are unable to change the address provided once a package leaves our facility.
Packages
To ensure customer privacy all shipments are in nondescript packaging. All packages are insured. Insurance does not guarantee claim approval and is subject to carrier terms. Vape Batt may add signature requirements to any package without notice. Please use the recipient’s full name and avoid abbreviations or aliases.
In-Transit Shipments
Orders that are in-process are assigned a tracking number. The tracking number assigned to your purchase is sent via automated notification to the email address provided at checkout. Receiving an email with tracking information is not an indication your package has shipped. The carrier responsible for handling your delivery will provide tracking updates once they have possession of your package. Tracking updates may contain important delivery information that requires your attention.
Please monitor your tracking information and contact the carrier directly about delays, exception notices, or delivery problems. For unresolved missing packages, follow the procedures below.
Claim Verification
These requirements apply to both Lost in Transit Concerns and Deliveries Unable to Locate.
Keep original carrier emails and documents until your request is resolved. Vape Batt may verify their authenticity and contents directly with the carrier before making a decision. We may request original emails as attachments or additional case information needed for verification.
Lost in Transit Concerns
If tracking shows a delay or delivery problem, contact the carrier and open a service request or package search as soon as eligible. Follow up directly with the carrier until the issue is resolved.
If your package has not arrived 15 calendar days after the carrier accepted it, email Vape Batt with your order number, tracking number, carrier case number, and the carrier’s latest response, if available. Notify us even if the investigation is still open.
Our review begins once 15 calendar days have passed since the carrier accepted your package and we have received your case information. Please allow up to 14 additional calendar days for investigation and resolution. If more time is needed, we will email you the reason and an updated timeline.
We review tracking and available carrier findings to determine whether the package is delayed or lost. If the shipment is confirmed lost before delivery, you may choose a replacement or refund.
The Claim Verification requirements above apply to this request.
Deliveries Unable to Locate
First, check your mailbox as some packages are small and can be pushed out of your line of sight. If you have a community mailbox, check to see if a key was left for a parcel locker. Check all other delivery areas including places that are out of the line of sight from the street. Packages are often received by others so please check with people living in your household or building management. Delivery-scan errors and delays can occur. Please allow two full business days after the delivery scan for the package to arrive. For this waiting period, business days are Monday through Friday, excluding holidays observed by the carrier. Begin counting on the next business day after the scan. For example, if the scan occurs Friday and Monday is a carrier holiday, Tuesday and Wednesday are the two full business days. If the package remains missing, contact your local carrier office Thursday.
If the package is still missing, contact your local carrier delivery office during its posted business hours and request a delivery investigation. If the office is closed, submit an online service request if available and follow up when the office reopens.
The carrier uses GPS Satellite tracking to geolocate approximate package delivery locations. Ask them to review this information to determine approximate delivery location. If misdelivery is suspected they should attempt to retrieve the package. You must request a written response of their investigation outcome identifying:
- The tracking number and investigation case number.
- Whether scan-location data was available and reviewed. Request a printout of the GPS Scan tracking data. They are not obligated to, but may provide it.
- Whether the findings support correct delivery, indicate misdelivery, or are inconclusive.
- Whether recovery was attempted and the result.
Email Vape Batt with your order number and forward the carrier’s complete response, including the original sender’s email address, date, message, and attachments. A signed letter on carrier letterhead is also acceptable. A GPS printout is not required.
If the carrier will not provide written findings or the requested detail, send your case number, any available correspondence, and a brief explanation of its response.
We will review tracking, the carrier’s findings, and the information you provide. Confirmed misdelivery that cannot be recovered qualifies for a replacement or refund. Requests may be denied when the available evidence supports correct delivery. Inconclusive investigations are reviewed using all available information. We will email our decision and the reason.
The Claim Verification requirements above apply to this request.
Free Domestic U.S. Ground Shipping
Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes. You must select free shipping at checkout when eligible.
Return to Sender Packages
If a package is returned to us as undeliverable for a reason not caused by Vape Batt, we will refund the purchase less the shipping charge paid at checkout. For orders with free shipping, we will deduct the shipping charge that would have applied to that shipment at checkout when the order was placed. We are unable to reship packages that are returned to sender.
Changes to Our Shipping Policy and Questions
Vape Batt reserves the right to make any changes to this shipping policy by updating this page at any time, for any reason, without notice. The version in effect when you place your order applies to that order. Please email us with shipping questions.